Cancellation Policy


The Right to Cancel or Revoke

A consumer is anyone who enters into a legal transaction (contract) for purposes which cannot be attributed primarily to their employed or self-employed commercial activity..

The right to cancel or revoke

As a consumer, you have the right to cancel a contract within a period of fourteen days without having to give any reason(s). The period of cancellation / revocation is fourteen days from the date on which you or any third party you designate, which is not the carrier, has accepted receipt of the product. In order to exercise your right of cancellation / revocation, you must contact us (Grube KG Forstgerätestelle, Hützelerdamm 38, 29646 Bispingen, phone: +49 (0) 5194/9000, fax: +49 (0) 5194/900270, e-mail address: and make a clear declaration (e.g. in a letter sent by mail, fax or e-mail) about your decision to revoke the contract. You can, but do not have to use the sample return form enclosed with the product. You can also fill out and submit the return form or make any other clear statement electronically on our website - . If you do use this option, we will immediately send you an e-mail confirmation of the receipt of that revocation. In order to maintain the revocation period, it is sufficient that you send us notification of you exercising your right to revoke / cancel the contract before the end of the revocation period.

Consequences of Cancellation / Revocation

If you cancel the contract, we will repay you all the payments we have received from you, including delivery charges, within a period of fourteen days from the date on which the notice of revocation was received by us. (Except where there have been additional costs resulting from you having chosen a different type of delivery than the most favourable standard delivery offered by us.) For such repayment, we use the same method of payment you used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for these repayment charges. We may refuse repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You should return the goods to us immediately but in no case no later than fourteen days from the date on which you informed us that you were revoking the contract. The deadline is met when you send the goods before the end of the 14 days. We bear the cost of returning the goods. There would only be liability for loss in value of the goods, if that loss in value were attributable to handling, which was not necessary for the purpose of checking the quality, characteristics and function of the goods.

Exclusion or premature termination of the right of revocations

The right to revoke or cancel does not apply to long distance transactions

  • for the supply of goods which are not prefabricated and whose manufacture has been based on an individual selection or stipulation by the consumer or which are clearly tailored to the personal needs of the consumer.
  • for the delivery of goods that are likely to spoil or whose expiry date would be quickly exceeded.

The right to revoke or cancel expires early in the case of contracts

  • delivering sealed products which are not suitable for return on grounds of health or hygiene when the seal has been removed after delivery.
  • supplying goods which once delivered and due to their nature, become inseparably mixed with other goods.
  • delivering sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.